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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
Antico o usato
Paperback
Da: ThriftBooks-Reno, Reno, NV, U.S.A.
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.3. Codice articolo G113318782XI3N00
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Foto dell'editore
A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
Antico o usato
Paperback
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.3. Codice articolo G113318782XI3N00
Quantità: 1 disponibili
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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
Antico o usato
Paperback
Da: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.3. Codice articolo G113318782XI3N00
Quantità: 1 disponibili
Foto dell'editore
A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
Antico o usato
Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.3. Codice articolo G113318782XI3N00
Quantità: 1 disponibili
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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
Antico o usato
Paperback
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.3. Codice articolo G113318782XI3N10
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A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
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Course Technology Cengage Learning (edition 5), 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
Editore:
Course Technology Cengage Learning, 2012
ISBN 10: 113318782X
ISBN 13: 9781133187820
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