Articoli correlati a A Guide to Computer User Support for Help Desk &...

A Guide to Computer User Support for Help Desk & Support Specialists - Brossura

Beisse, Fred

 
9781133187820: A Guide to Computer User Support for Help Desk & Support Specialists
Brossura
ISBN 10: 113318782X ISBN 13: 9781133187820
Casa editrice: Course Technology Ptr, 2012

Sinossi

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Product Description

Book by Beisse Fred

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Course Technology Ptr
Data di pubblicazione
2012
Lingua
Inglese
ISBN 10 
113318782X
ISBN 13 
9781133187820
Rilegatura
Copertina flessibile
Numero edizione
5
Numero di pagine
670
Contatto del produttore
non disponibile
Persona responsabile
non disponibile