Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas - Rilegato

Tapping, Don; Shuker, Tom

Rilegato

ISBN 10: 1138438774 ISBN 13: 9781138438774

Casa editrice: Productivity Press, 2018

Riassunto

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Su questo libro

Informazioni sull'autore

Don Tapping, Tom Shuker

Dettagli dell'edizione

• Editore: Productivity Press
• Data di pubblicazione: 2018
• Lingua: Inglese
• ISBN 10: 1138438774
• ISBN 13: 9781138438774
• Rilegatura: Copertina rigida
• Numero edizione: 1
• Numero di pagine: 176
• Contatto del produttore: Taylor and Francis, GPSR Taylor and Francis; gpsr@taylorandfrancis.com; ; Taylor & Francis Verlag GmbH, Kaufingerstraße 24; München; 80331; Germania