Sinossi
This historic book may have numerous typos and missing text. Purchasers can usually download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated. 1913 edition. Excerpt: ... II The General Manager npHIS official of any manufacturing corporation should not try to perform personally the duties of his office and those of every other official in the plant. The duties of the latter are set forth in the following brief instructions, but the general manager must know that each one thoroughly and continuously performs his own work, in keeping with his instructions. Everyone in the organization should keep a copy of his instructions before him. The exceptional man scarcely needs to be reminded of them, for he will do more work than they call for. But some day such a man will be wanted higher up, and when he is promoted, the instructions stay with the job and must govern the man who takes up the work. The 30 or 40 men in the organization, for whom these instructions are written, grade from the exceptional man down. It takes years of care and study to fit each one for his place. The teaching and training to bring about this fitness must be carefully done, and then as much care must be exercised to keep him there and keep him satisfied. It is largely through correspondence that we keep in touch with the outside world. Thus the man who handles this needs to use particular care that the good qualities of the product are brought to the attention of customers. No former or prospective customer should have cause to complain of being unable to obtain, in reply to his first request, full and complete information. Every complaint that comes in, whether through the mail, by telephone, or telegraph, should be seen and acted upon by the general manager. If it should happen that any of the following instructions are not clear enough to fix responsibility, they must at once be changed so that their meaning is unequivocal. The...
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