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For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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Customer Service: Pearson New International Edition : A Practical Approach
Editore:
Pearson Education, Limited, 2013
ISBN 10: 1292040351
ISBN 13: 9781292040356
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 19276319-20
Quantità: 1 disponibili
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Customer Service: Pearson New International Edition : A Practical Approach
Editore:
Pearson Education, Limited, 2013
ISBN 10: 1292040351
ISBN 13: 9781292040356
Antico o usato
Brossura
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 41556022-20
Quantità: 2 disponibili
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Customer Service: Pearson New International Edition: A Practical Approach
Da: PAPER CAVALIER UK, London, Regno Unito
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Condizione: new. New! Codice articolo 9781292040356-1
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Customer Service: Pearson New International Edition: A Practical Approach
Da: Brit Books, Milton Keynes, Regno Unito
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Paperback. Condizione: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Codice articolo 4229495
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Customer Service: Pearson New International Edition: A Practical Approach
Da: Brit Books, Milton Keynes, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Codice articolo 4229490
Quantità: 1 disponibili
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Customer Service: Pearson New International Edition
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
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PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo GB-9781292040356
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Customer Service: Pearson New International Edition (Paperback)
Editore:
Pearson Education Limited, Harlow, 2013
ISBN 10: 1292040351
ISBN 13: 9781292040356
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Paperback
Da: Grand Eagle Retail, Mason, OH, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: new. Paperback. For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9781292040356
Quantità: 1 disponibili
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Customer Service: Pearson New International Edition: A Practical Approach
Da: Phatpocket Limited, Waltham Abbey, HERTS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-N-011-00992
Quantità: 4 disponibili
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Customer Service: Pearson New International Edition:a Practical Approach
Da: GreatBookPricesUK, Woodford Green, Regno Unito
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Condizione: New. Codice articolo 20275351-n
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Customer Service: A Practical Approach
Da: Chiron Media, Wallingford, Regno Unito
Valutazione del venditore 4 su 5 stelle
Paperback. Condizione: New. Codice articolo 6666-GRD-9781292040356
Quantità: 3 disponibili