Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management - Brossura

Muņoz-seca, B.; Riverola, J.

Brossura

ISBN 10: 1349520764 ISBN 13: 9781349520763

Casa editrice: Palgrave Macmillan, 2004

Riassunto

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muņoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

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Informazioni sull'autore

BEATRIZ MUŅOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.

JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

Dettagli dell'edizione

• Editore: Palgrave Macmillan
• Data di pubblicazione: 2004
• Lingua: Inglese
• ISBN 10: 1349520764
• ISBN 13: 9781349520763
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 383
• Contatto del produttore: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3,69115 Heidelberg, Germany; Heidelberg; 69115; Germania