Problem-Driven Management: Achieving Improvement in Operations Through Knowledge Management - Rilegato

Munoz-Seca, Beatriz; Riverola, Josep

 
9781403941374: Problem-Driven Management: Achieving Improvement in Operations Through Knowledge Management

Sinossi

Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

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Informazioni sull?autore

Beatriz Muñoz-Seca is Professor and Head of the Operations and Technology Department at IESE Business School andJosep Riverola is Professor of Production, Technology and Operations Management at IESE Business School, both at the University of Navarra, Barcelona..

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Altre edizioni note dello stesso titolo

9781349520763: Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management

Edizione in evidenza

ISBN 10:  1349520764 ISBN 13:  9781349520763
Casa editrice: Palgrave Macmillan, 2004
Brossura