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Dangerous Customer Service: Dangerously Great Customer Service...How to Achieve it and Maintain it - Brossura
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Dangerous Customer Service is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers' needs and expectations.
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Impact Innovation is a business agency that specialises in helping clients come up with new ideas for products and services. Their clients include the BBC, Cadbury, GlaxoSmithKilne, Habitat, John Lewis, the RAC, Unilever and Tesco. In 2004 they won the Management Consultancy Association's (MCA) Gold Award for Change Management as a result of their Tesco Projects.
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