Cases in Operations Management: Building Customer Value Through World-Class Operations - Brossura

Robert Klassen; Larry Menor

Brossura

ISBN 10: 1412913713 ISBN 13: 9781412913713

Casa editrice: SAGE Publications, Inc, 2005

Riassunto

Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.  

Su questo libro

L'autore

Robert Klassen is an Associate Professor of Operations Management at Ivey. Prior to joining the Ivey Business School in 1995, he completed his PhD at the University of North Carolina - Chapel Hill.  His work experience includes a variety of managerial and technical positions in the steel, consumer products and petroleum sectors.

Professor Klassen’s research interests focus on exploring the linkages between operations and the natural environment, including international challenges.  This research has emphasized, first, characterizing the pattern of investment in environmental technologies, and second, understanding both the antecedents and performance outcomes of these investments. His research has been published in Management Science, Journal of Operations Management, Academy of Management Journal, and Decision Sciences, among others. He is currently serving as an Associate Editor for the Journal of Operations Management.  Professor Klassen also has served as the Chair of the Operations Management division of the Academy of Management.  Professor Klassen wrote the Canadian adaptation of the bestselling Operations Management text, Foundations of Operations Management, by Lee J. Krajewski and Larry P. Ritzman.

Contenuti

Introduction to the Ivey Casebook Series - Paul W. Beamish
Preface
1. Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision
Fell-Fab Products (A)
Unicon Concrete Products (H.K.) Ltd.
2. Process Design
Earth Buddy®
Greaves Brewery
Quinte MRI
ING Direct Canada
Celestica Inc. - Memory Business Unit
Thera-Aid Medical Devices
Introduction to Process Simulation
Red Cross Mobile Blood Clinics - Improving Donor Service
Introduction to Inventory Control and Independent Demand
McLeod Motors Ltd.
Iron Ore Company of Ontario
VBF Tubing (Abridged)
3. Planning and Control
Greaves Brewery: Bottle Replenishment
Yield Management at American Airlines
MacPherson Refrigeration Limited
Lamson Corporation (R)
Martin Trailers Limited
Illustrious Corporation
4. Project Management
Note on Project Management Fundamentals
Gadget Toy Company
H.M.S. Pinafore
CPSim: The Critical Path Simulator (Windows Version)
Waterloo Regional Police Services: The CIMS Project
5. Quality
LongXi Machinery Works - Quality Improvement (A)
Blue Mountain Resorts: The Service Quality Journey
Noram Foods
Hillcrest Auto
Mutual Life of Canada - The Group Client Service Guarantee (A)
6. Supply Chain Management
International Decorative Glass
Spin Master Toys (A): Finding a Manufacturer for E-Chargers
Dabbawallahs of Mumbai (A)
Daikin Industries
Grocery Gateway: Customer Delivery Operations
Ladner Building Products
Canadian Pharmaceutical Distribution Network
7. Operations Strategy
Butler Metal Products: Focusing the Factory
Mitel Semiconductor
Electrosteel Castings Limited
Blinds To Go: Invading the Sunshine State
ASIMCO International Casting Company (A)
The Atlanta Symphony Orchestra
Navistar: Environmental Management (A)
Indian Oil Corporation Limited. - The Mathura Refinery
About the Editors

Dettagli dell?edizione

• Editore: SAGE Publications, Inc
• Data di pubblicazione: 2005
• ISBN 10: 1412913713
• ISBN 13: 9781412913713
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero edizione: 1
• Numero di pagine: 440
• Redattore: Klassen Robert David, Menor Larry J.