Sinossi
Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management. The text then maps out each consecutive stage in the life of a service, from the initial business proposal for a new service, through market research practices, to the development and implementation of a service and concludes with the termination and disposal of a service.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Contenuti
SECTION ONE: SERVICES, STRATEGY AND PEOPLE
Introduction to Services Management
Service Operations Strategy
People, Leadership and Management
SECTION TWO: DEVELOPING NEW SERVICES
The Product and Service Design Process
Customer Identification
Design Specifications
Controlling the Process
Learning from Product and Service Failures
SECTION THREE: MANAGEMENT OF SERVICE OPERATIONS
Service Quality Management
Global Supply Chain Management
Services Location and Distribution
Managing Capacity and Variations in Demand
Evaluation and Performance Measurement and Service Improvement
Thinking about Managing for `the Future'
SECTION FOUR: CASE STUDY
`Trenbrover Football Club'
Product Description
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Managing Service Operations: Design and Implementation
Editore:
SAGE Publications Ltd, 2006
ISBN 10: 1412929539
ISBN 13: 9781412929530
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Paperback. Condizione: Fine. Codice articolo GOR013021035
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Managing Service Operations: Design and Implementation
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Paperback. Condizione: Very Good. Managing Service Operations: Design and Implementation This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9781412929530
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Managing Service Operations: Design and Implementation
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SAGE Publications Inc, United States, Thousand Oaks, 2006
ISBN 10: 1412929539
ISBN 13: 9781412929530
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Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
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Paperback. Condizione: Very Good. `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR002670534
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Managing Service Operations: Design and Implementation
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Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9781412929530
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Managing Service Operations: Design and Implementation
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ISBN 13: 9781412929530
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Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-V-007-01924
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Managing Service Operations : Design and Implementation
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ISBN 10: 1412929539
ISBN 13: 9781412929530
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Condizione: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Codice articolo 51361528-20
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Managing Service Operations : Design and Implementation
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SAGE Publications, Limited, 2006
ISBN 10: 1412929539
ISBN 13: 9781412929530
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 12884182-6
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Managing Service Operations
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Condizione: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Codice articolo ABEOCT25-157930
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Managing Service Operations
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Condizione: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. Codice articolo ABNR-208720
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Brand new book. Fast ship. Please provide full street address as we are not able to ship to P O box address. Codice articolo SHAK157930
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