Dancing With the Customer: 101 Lessons in Service Supremacy - Brossura

Dorrian, Paul

 
9781415200322: Dancing With the Customer: 101 Lessons in Service Supremacy
Brossura
ISBN 10: 1415200327 ISBN 13: 9781415200322
Casa editrice: Random House Struik, 2009

Sinossi

This easy-to-read book provides guidelines for the creation of service and market supremacy by using customer service as a strategic tool. Among the 101 lessons covered are: *developing a competitive frame of mind *guidelines for executives and managers as to how this can be achieved *creating the proper service infrastructure *the practices necessary to create service supremacy *how employees should behave when interacting with customers. The book also provides fundamental reminders as to the importance of service as a strategic weapon. It is an invaluable aide to any business wishing to increase its market share and retain customer loyalty.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Random House Struik
Data di pubblicazione
2009
Lingua
Inglese
ISBN 10 
1415200327
ISBN 13 
9781415200322
Rilegatura
Copertina flessibile
Numero di pagine
199
Contatto del produttore
non disponibile
Persona responsabile
Purmerul LTD
https://strengholt.nl/en/

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