9781441979032: Service Systems Implementation
Rilegato
ISBN 10: 1441979034 ISBN 13: 9781441979032
Casa editrice: Springer-Nature New York Inc, 2011

Sinossi

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.

The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.

Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

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Contenuti

Data-Driven Simulation-Enhanced Optimization of People-based Print Production Service.- Intelligent Document Gateway - A Service System Case Study and Analysis.- A Framework for the Design of Service Systems.- Surviving Nuclear Winter - Towards a Service-Led Business.- Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing.- Theory of Constraints for Services: Past, Present, and Future.- An assessment tool for establishing Infrastructure as a Service Capability Maturity.- Customer-Provider Strategic Alignment: A Maturity Model.- CIO in a Service Economy.- Service Productivity: How to Measure and Improve It?.- Value Co-Creation from the Consumer Perspective.- Metrics that Matter - Measuring and Improving the Value of Service.- Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector.- Measurement In Service Businesses: Challenges and Future Directions.- An Integrated View of Service Innovation in Service Networks.- A Service Systems Perspective of E-government Development.- Predictive Systems for Customer Interactions.

Product Description

Book by None

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Editore
Springer-Nature New York Inc
Data di pubblicazione
2011
Lingua
Inglese
ISBN 10 
1441979034
ISBN 13 
9781441979032
Rilegatura
Copertina rigida
Numero di pagine
307
Redattore
Demirkan Haluk, Spohrer James C., Krishna Vikas
Contatto del produttore
Springer-Verlag GmbH
customerservice@springernature.com

Tiergartenstraße 17
Heidelberg
Baden-Württemberg
69121
Germania

Altre edizioni note dello stesso titolo

9781461428077: Service Systems Implementation: Service Science: Research and Innovations in the Service Economy

Edizione in evidenza

ISBN 10:  1461428076 ISBN 13:  9781461428077
Casa editrice: Springer, 2013
Brossura