I WANT TO COMPLAIN! : an alternative guide to customer service - Brossura

Nuttall, Peter

Brossura

ISBN 10: 1447852303 ISBN 13: 9781447852308

Casa editrice: Lulu Press, Inc., 2011

Riassunto

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Dettagli dell'edizione

• Editore: Lulu Press, Inc.
• Data di pubblicazione: 2011
• Lingua: Inglese
• ISBN 10: 1447852303
• ISBN 13: 9781447852308
• Rilegatura: Copertina flessibile
• Numero di pagine: 92
• Contatto del produttore: non disponibile
• Persona responsabile: HACHETTE LIVRE SA; https://www.hachette.fr/; ; 1 AVENUE GUTENBERG; MAUREPAS CEDEX; 78319; Francia