Make Their Day!: Proven Ways to Boost Morale, Productivity, and Profits - Brossura

Ventrice, Cindy

Brossura

ISBN 10: 1458777588 ISBN 13: 9781458777584

Casa editrice: ReadHowYouWant, 2012

Riassunto

In their efforts to retain employees, companies spend billions on recognition programs - by one estimate, $27 billion on noncash incentives in a single year - and yet last year 65 percent of employees reported they felt unrecognized. How is it that we are spending so much and achieving so little? Cindy Ventrice says it's because few organizations understand what makes an employee feel truly recognized. Awards, perks, and privileges don't really motivate - nobody knocks themselves out for a plaque or a parking place. Effective recognition is integrated into the daily routine of the workplace, and the key elements are intangibles: praise, thanks, opportunity for growth, and respect. This is why recognition is a task for managers, not human resources. Only managers are in a position to offer these kinds of rewards, and Ventrice explains what managers must do to make them specific, relevant, and truly personal - all vital aspects of effective recognition. She discusses the importance of peer recognition and even self-recognition, but in survey after survey, employees report that the recognition they most value comes from their managers and supervisors. In this revised second edition, Ventrice offers new examples of successful recognition programs from around the world and addresses providing effective recognition in an increasingly virtual work environment. And there are two completely new chapters: on understanding cultural differences in reward preferences - generational, international, and others factors - and on ensuring that reward practices are perceived as fair and equitable. Make Their Day! reveals what employers and employees should expect from recognition and what managers can do to give morale and productivity a genuine, lasting boost.

Su questo libro

L'autore

Cindy Ventrice is a management consultant and workshop leader with over 20 years of experience. Through her company, Potential Unlimited, she helps organizations improve performance by improving work relationships. She has been very active in the American Society for Training and Development, serving for five years on the board of the Silicon Valley Chapter and as chapter President in 2003. Her strong understanding of technology provided Cindy with an opportunity to work on many diverse projects including: developing bakery production and real estate management systems, and setting up job-costing, inventory tracking, payroll processing, and point of sale systems. Over time, she had the opportunity to work in a wide range of industries including: technology, nonprofit, government, health care, manufacturing, trade, service, education, and tourism, developing a comprehensive understanding of business operations. With each project, Cindy had a chance to observe and learn, firsthand, about employee loyalty and motivation. She began to see a correlation between project success and the way employees are treated, and eventually developed a project management course that focused less on scheduling and resource management and more on the cooperative and collaborative elements of effective project management. Slowly, she moved away from technology-based solutions and towards people-based solutions.

Dettagli dell'edizione

• Editore: ReadHowYouWant
• Data di pubblicazione: 2012
• Lingua: Inglese
• ISBN 10: 1458777588
• ISBN 13: 9781458777584
• Rilegatura: Copertina flessibile
• Numero di pagine: 308
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile