Customer With a Capital C: Customer-centric Service in a Nutshell - Rilegato

Welsh, Ken

 
9781482829952: Customer With a Capital C: Customer-centric Service in a Nutshell
Rilegato
ISBN 10: 1482829959 ISBN 13: 9781482829952
Casa editrice: Authorhouse, 2015

Sinossi

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer - with a Capital "C" as a simple, easily read case study of a truly customer-centric organization. Through this, Customer - with a Capital "C" provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Authorhouse
Data di pubblicazione
2015
Lingua
Inglese
ISBN 10 
1482829959
ISBN 13 
9781482829952
Rilegatura
Copertina rigida
Numero di pagine
152
Contatto del produttore
non disponibile
Persona responsabile
non disponibile

Altre edizioni note dello stesso titolo

9781482829945: Customer with a Capital C: Customer-Centric Service In A Nutshell

Edizione in evidenza

ISBN 10:  1482829940 ISBN 13:  9781482829945
Casa editrice: PartridgeSingapore, 2015
Brossura