The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud - Brossura

Boonstra, Lee

Brossura

ISBN 10: 1484270134 ISBN 13: 9781484270134

Casa editrice: Apress, 2021

Riassunto

Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud Platform. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context. 

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud Platform also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.

After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.

??What You Will Learn

• Discover the different conversational AI tools offered by Google

• Work with Dialogflow and Contact Center AI

• Create Dialogflow projects for individuals and for enterprise usage

• Secure your chatbots on Google Cloud Platform with Compute, Cloud Functions, and Cloud Run

• Build fulfillments

• Integrate your virtual agent with your own web and voice platforms

Who This Book Is For

Everyone who is interested in building chatbots for the web, social media, voice assistants, or contact centers.

Su questo libro

Informazioni sull?autore

Lee Boonstra is a senior developer advocate at Google working with conversational AI. In this role she focuses on Dialogflow, Contact Center AI and speech technology. Lee is based in Amsterdam, the Netherlands, where she has been working with different technologies over the past 15 years, ranging from web/mobile, Ext JS, Sencha Touch, and Node.js, to conversational AI, Dialogflow, Actions on Google and Contact Centers.

Over the years she has helped many brands and enterprises to build and deploy conversational AI solutions (chatbots and voice assistants) at enterprise scale. She’s worn different hats from engineer to technical trainer to sales engineer to developer advocate. Prior to Google, Lee worked at Sencha Inc. 

You can find Lee on online via the Twitter handle: @ladysign.

Dalla quarta di copertina

Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud Platform. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context. 

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud Platform also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.

After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.

You will:

Discover the different conversational AI tools offered by Google

Work with Dialogflow and Contact Center AI

Create Dialogflow projects for individuals and for enterprise usage

Secure your chatbots on Google Cloud Platform with Compute, Cloud Functions, and Cloud Run

Build fulfillments

Integrate your virtual agent with your own web and voice platforms

Dettagli dell'edizione

• Editore: Apress
• Data di pubblicazione: 2021
• Lingua: Inglese
• ISBN 10: 1484270134
• ISBN 13: 9781484270134
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 432
• Contatto del produttore: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3,69115 Heidelberg, Germany; Heidelberg; 69115; Germania