Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model - Brossura

Fitch, Brian D.

Brossura

ISBN 10: 1506303374 ISBN 13: 9781506303376

Casa editrice: SAGE Publications, Inc, 2015

Riassunto

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

• Identify and master emotions
• Master the story
• Promote positive behavior
• Achieve Rapport
• Control your response
• Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Su questo libro

Informazioni sull'autore

Brian D. Fitch, PhD, is an adjunct professor of criminal justice at California State University, Fullerton. Dr. Fitch served for 34 years with the Los Angeles County Sheriff’s Department before retiring as a lieutenant. He has worked assignments in field operations, narcotics, forgery and fraud, advanced officer training, professional development, custody, and correctional services. Dr. Fitch has trained more than 10,000 law enforcement officers throughout the United States, as well as internationally in Canada, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, in leadership, decision making, and communication skills. He has held positions at California State University–Long Beach, Southwestern University School of Law, Cerritos College, Riverside College, and East Los Angeles College. Dr. Fitch teaches in the leadership development programs sponsored by the Los Angeles Police Department, and Los Angeles Fire Department. Dr. Fitch has published two prior books with Sage, Law Enforcement Ethics: Classic and Contemporary Issues (2013) and Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model. Dr. Fitch lives in Orange County, California, with his wife, Monica.

Dalla quarta di copertina

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Dettagli dell'edizione

• Editore: SAGE Publications, Inc
• Data di pubblicazione: 2015
• Lingua: Inglese
• ISBN 10: 1506303374
• ISBN 13: 9781506303376
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 152
• Contatto del produttore: non disponibile
• Persona responsabile: gpsr@libri.de; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Germania