Communicating effectively with a client or patient who has been diagnosed with a mental illness can be a challenge. This guidebook is an introduction to an approach called Nonviolent Communication (NVC): a set of communication strategies that allow you to develop clear, compassionate connections with the people who look to you for help. NVC creates mutually satisfying exchanges and creates safety so that deep levels of healing can be realized. You will learn to notice when you are using language in ways that are likely to trigger defensive reactions and how to choose language which allows authenticity, understanding and trust to flourish.
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Melanie Sears has been a trainer for the Center of Nonviolent Communications since 1991. She speaks at conferences and works with businesses, hospitals, nursing homes, hospices, individuals, couples, and parents in transforming their usual way of operations, interpersonal interactions, and dealing with conflict to one which is more compassionate, conscious, and effective. She has been interviewed on the radio and on TV and is the author of two workbooks as well as the book, Humanizing Health Care: Creating Cultures of Compassion with Nonviolent Communication. Melanie has worked in most areas of health care as an RN, administrator, and supervisor for more than 30 years. She has worked in the specialties of Labor and Delivery, New Born ICU, Adult ICU, Home Health Care, and Hospice. She has also been a Community Liaison for Hospice and has worked as a Legal Nurse Consultant. Melanie wrote her books while she worked as an RN in Inpatient Psychiatry. Melanie currently lives in Seattle in a Cohousing Community near her daughter, son in law and seven year old granddaughter.
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