Call Center Fundamentals: Workforce Management: Third Edition - Brossura

Baje, Donnie

Brossura

ISBN 10: 1520267460 ISBN 13: 9781520267463

Casa editrice: Independently published, 2015

Riassunto

The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce. _How to determine your agents per day and per hour? _Is getting 100% service level a good idea? _How can you improve your sales or collections with workforce management?

Dettagli dell?edizione

• Editore: Independently published
• Data di pubblicazione: 2015
• Lingua: Inglese
• ISBN 10: 1520267460
• ISBN 13: 9781520267463
• Rilegatura: Copertina flessibile
• Numero di pagine: 46
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile