Service Concepts for Management: A Practical Approach - Brossura

Katzan, Harry

Brossura

ISBN 10: 1532035934 ISBN 13: 9781532035937

Casa editrice: iUniverse, 2017

Riassunto

If you want to have the competitive edge in your personal and professional life, then it’s imperative to understand the subject of service. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, the two concepts constitute the subject of service.

Harry Katzan, Jr., director of the Service Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service concepts for persons in business, education, and government.

Useful as a textbook and a professional guide, this innovative study contains seven chapters each ending with a comprehensive summary, a list of key words, questions, and additional selected readings. Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as the following:

    Service concepts
    Service systems
    Information service
    Service management
    Service business
    Service technology

Service has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field, and change how you think and perceive your world with Service Concepts for Management.

Dettagli dell'edizione

• Editore: iUniverse
• Data di pubblicazione: 2017
• Lingua: Inglese
• ISBN 10: 1532035934
• ISBN 13: 9781532035937
• Rilegatura: Copertina flessibile
• Numero di pagine: 210
• Contatto del produttore: non disponibile
• Persona responsabile: GPSR Kontakt; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Germania