Listen or Die: 40 Lessons That Turn Customer Feedback into Gold - Brossura

McDade PhD, Sean

 
9781544510798: Listen or Die: 40 Lessons That Turn Customer Feedback into Gold
Brossura
ISBN 10: 1544510799 ISBN 13: 9781544510798
Casa editrice: Lioncrest Publishing, 2018

Sinossi

In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops!In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process—from understanding customer centricity to rallying executive support to asking customers the right questions—Sean gives you the tools you need to build a VoC program that delivers ROI, turning customer feedback into gold.In just a few hours, you'll learn how to develop a competitive edge by managing your customer experience to drive real, impactful business results. It's time to go beyond average, become truly customer-centric, and take your business to extraordinary new levels.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Lioncrest Publishing
Data di pubblicazione
2018
Lingua
Inglese
ISBN 10 
1544510799
ISBN 13 
9781544510798
Rilegatura
Copertina flessibile
Numero di pagine
360
Contatto del produttore
Manufactured by Amazon on behalf of the author
https://www.amazon.it/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Lussemburgo

Altre edizioni note dello stesso titolo

9781544510811: Listen or Die 40 Lessons That Turn Customer Feedback into Gold

Edizione in evidenza

ISBN 10:  1544510810 ISBN 13:  9781544510811
Casa editrice: Lioncrest, 2018
Rilegato