Articoli correlati a Thanks for Coming in Today: Creating a Culture Where...

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive - Rilegato

Minton, Charles Ryan

 
9781544512082: Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
Rilegato
ISBN 10: 1544512082 ISBN 13: 9781544512082
Casa editrice: Lioncrest Publishing, 2018

Sinossi

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.

 

In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable.

 

With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.

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Editore
Lioncrest Publishing
Data di pubblicazione
2018
Lingua
Inglese
ISBN 10 
1544512082
ISBN 13 
9781544512082
Rilegatura
Copertina rigida
Numero di pagine
156
Contatto del produttore
non disponibile
Persona responsabile
non disponibile