It's All about CEX!: The Essential Guide to Customer and Employee Experience - Brossura

Bradshaw, Jason S.

 
9781544512426: It's All about CEX!: The Essential Guide to Customer and Employee Experience
Brossura
ISBN 10: 1544512422 ISBN 13: 9781544512426
Casa editrice: Lioncrest Publishing, 2018

Sinossi

Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line.

 

It’s All About CEX! breaks experience down into its core components—success, ease, and connection—and shows you how to get the most mileage out of each one. Containing long-term strategies as well as immediate action items, this book will teach you how to

 

·         Make everybody feel genuinely appreciated

·         Personalize your customer service

·         Discover your employees’ untapped potential

·         And more

 

You have the ability to improve people’s lives. It’s All About CEX! reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Editore
Lioncrest Publishing
Data di pubblicazione
2018
Lingua
Inglese
ISBN 10 
1544512422
ISBN 13 
9781544512426
Rilegatura
Copertina flessibile
Numero di pagine
180
Contatto del produttore
non disponibile
Persona responsabile
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Germania

Altre edizioni note dello stesso titolo

9781544512440: It's All about CEX!: The Essential Guide to Customer and Employee Experience

Edizione in evidenza

ISBN 10:  1544512449 ISBN 13:  9781544512440
Casa editrice: Lioncrest Publishing, 2018
Rilegato