Layman's Guide to Workforce Management: A Guide to Workforce Optimization and Life-cycle - Brossura

Zacharias, Renju

Brossura

ISBN 10: 1549523066 ISBN 13: 9781549523069

Casa editrice: Independently published, 2017

Riassunto

It's all in the title. Layman’s Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce management. It can be effectively said that it converts laymen into managers. It is unfortunate that these areas of business affairs have been badly presented in some learning situations, to the extent that many people consider them to be too difficult to understand or enjoy. That shouldn’t be the case. The simple, explicit, detailed, and down-to-earth approach adopted in the book will no doubt help in laying a solid foundation for people at all levels. It kick-starts with a basic and detailed treatment of the concept of Forecasting which sets the much needed personal tone and foundation for the book. Like a professional bricklayer, the author discussed the technique of scheduling and rostering while he used the other chapter to discuss the importance and proper deployment of personnel. Book is built taking the ITES –BPO/Call center WFM as the base. This book will also be useful for professionals as it is spiced with tips and tricks necessary to provide adequate nuances for the knowledge gleaned from each chapter. It is guaranteed that the reader would be filled with knowledge at the completion of the book.

Dettagli dell'edizione

• Editore: Independently published
• Data di pubblicazione: 2017
• Lingua: Inglese
• ISBN 10: 1549523066
• ISBN 13: 9781549523069
• Rilegatura: Copertina flessibile
• Numero di pagine: 112
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile