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A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service). - Book News, Inc.
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Book by Anton Jon Bapat Vivek
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Foto dell'editore
Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Editore:
Purdue University Press, 2000
ISBN 10: 155753182X
ISBN 13: 9781557531827
Antico o usato
Paperback
Da: Mispah books, Redhill, SURRE, Regno Unito
Valutazione del venditore 4 su 5 stelle
Paperback. Condizione: Very Good. Very Good. Dust Jacket may NOT BE INCLUDED.CDs may be missing. SHIPS FROM MULTIPLE LOCATIONS. book. Codice articolo ERICA829155753182X6
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EUR 92,29
Spedizione EUR 29,47
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management)
Editore:
Purdue University Press, 1999
ISBN 10: 155753182X
ISBN 13: 9781557531827
Antico o usato
Paperback
Da: AwesomeBooks, Wallingford, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9781557531827
Compra usato
EUR 169,77
Spedizione EUR 4,86
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Call Center Performance Enhancement Using Simulation and Modeling (Customer Access Management)
Editore:
Purdue University Press 30/11/1999, 1999
ISBN 10: 155753182X
ISBN 13: 9781557531827
Antico o usato
Paperback
Da: Bahamut Media, Reading, Regno Unito
Valutazione del venditore 4 su 5 stelle
Paperback. Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9781557531827
Compra usato
EUR 169,77
Spedizione EUR 8,23
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili