The Benchmarking Management Guide - Rilegato

Rilegato

ISBN 10: 1563270455 ISBN 13: 9781563270451

Casa editrice: Productivity Press, 1993

Riassunto

Written for managers, this powerful guide produced by the American Productivity and Quality Center (APQC), outlines the fundamentals for planning, organizing, and introducing benchmarking into the workplace. Filled with information gleaned from surveys of 87 International Benchmarking Clearinghouse members, it provides unique insight, enabling organizations to better plan their own benchmarking efforts. Within eight appendices, there is a wide spectrum of additional useful knowledge, including definitions of legal and moral behavior in the context of benchmarking, and a comparison of the numerous steps involved in its implementation. The text also includes an extensive bibliography of benchmarking and total quality management literature.

Su questo libro

Contenuti

Introducing Benchmarking
Getting Started in Benchmarking
Conducting a Benchmarking Study
Building a Benchmarking Organization
Industry's Benchmarking Practices: Executive Summary of a Survey by the International Benchmarking Clearinghouse
Applying Moral and Legal Considerations to Benchmarking Protocol
Analyzing the Cost of Benchmarking Studies: A Model for Comparison
Evaluating Benchmarking Training: A Survey of Training Courses
Comparing Process Models for Benchmarking
Finding Benchmarking Information Through Secondary Research
Assessing Quality Maturity: Applying Baldrige, Deming, and ISO 900 Criteria for Internal Assessment
A Biography of Benchmarking Literature

Product Description

Book by American Productivity and Quality Center Am Prod Q

Dettagli dell'edizione

• Editore: Productivity Press
• Data di pubblicazione: 1993
• Lingua: Inglese
• ISBN 10: 1563270455
• ISBN 13: 9781563270451
• Rilegatura: Copertina rigida
• Numero edizione: 1
• Numero di pagine: 260
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile