Sinossi
Written for managers, this powerful guide produced by the American Productivity and Quality Center (APQC), outlines the fundamentals for planning, organizing, and introducing benchmarking into the workplace. Filled with information gleaned from surveys of 87 International Benchmarking Clearinghouse members, it provides unique insight, enabling organizations to better plan their own benchmarking efforts. Within eight appendices, there is a wide spectrum of additional useful knowledge, including definitions of legal and moral behavior in the context of benchmarking, and a comparison of the numerous steps involved in its implementation. The text also includes an extensive bibliography of benchmarking and total quality management literature.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Contenuti
Introducing Benchmarking
Getting Started in Benchmarking
Conducting a Benchmarking Study
Building a Benchmarking Organization
Industry's Benchmarking Practices: Executive Summary of a Survey by the International Benchmarking Clearinghouse
Applying Moral and Legal Considerations to Benchmarking Protocol
Analyzing the Cost of Benchmarking Studies: A Model for Comparison
Evaluating Benchmarking Training: A Survey of Training Courses
Comparing Process Models for Benchmarking
Finding Benchmarking Information Through Secondary Research
Assessing Quality Maturity: Applying Baldrige, Deming, and ISO 900 Criteria for Internal Assessment
A Biography of Benchmarking Literature
Product Description
Book by American Productivity and Quality Center Am Prod Q
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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The Benchmarking Management Guide
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Hardcover. Condizione: Very Good. The Benchmarking Management Guide This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9781563270451
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The Benchmarking Management Guide
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Hardcover. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9781563270451
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The Benchmarking Management Guide
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