Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care - Brossura

Irwin Press

Brossura

ISBN 10: 1567931898 ISBN 13: 9781567931891

Casa editrice: Health Administration Pr, 2002

Riassunto

Press, a pioneer in promoting patient satisfaction as both a component and indicator of healthcare quality, reveals lessons he has learned in his 17 years of measuring and managing patient satisfaction, looks at why it is important to continue patient satisfaction efforts, and provides practical tools for measuring, monitoring, and improving patients' experience of care. He gives advice on surveying patients and getting usable data, designing and implementing strategies to address survey findings, and instilling the patient satisfaction culture in an organization. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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Dettagli dell'edizione

• Editore: Health Administration Pr
• Data di pubblicazione: 2002
• Lingua: Inglese
• ISBN 10: 1567931898
• ISBN 13: 9781567931891
• Rilegatura: Copertina flessibile
• Numero di pagine: 240
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile