This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
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Book by Dawson Keith
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EUR 5,79 per la spedizione da Regno Unito a Italia
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Destinazione, tempi e costiDa: Better World Books Ltd, Dunfermline, Regno Unito
Condizione: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Codice articolo 12279598-6
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Da: AwesomeBooks, Wallingford, Regno Unito
Paperback. Condizione: Very Good. Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9781578200474
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Da: Bahamut Media, Reading, Regno Unito
Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9781578200474
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Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.24. Codice articolo G1578200474I4N00
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Da: Better World Books, Mishawaka, IN, U.S.A.
Condizione: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 6360194-6
Quantità: 2 disponibili
Da: The Book Spot, Sioux Falls, MN, U.S.A.
Paperback. Condizione: New. Codice articolo Abebooks375706
Quantità: 1 disponibili
Da: BennettBooksLtd, North Las Vegas, NV, U.S.A.
Paperback. Condizione: New. In shrink wrap. Looks like an interesting title! Codice articolo Q-1578200474
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