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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction - Brossura
Sinossi
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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Informazioni sull?autore
Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
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A Practical Guide to Call Center Technology
Editore:
CRC Press (edition 1), 2002
ISBN 10: 1578200946
ISBN 13: 9781578200948
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Paperback
Da: BooksRun, Philadelphia, PA, U.S.A.
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Paperback. Condizione: Good. 1. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Codice articolo 1578200946-11-1
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A Practical Guide to Call Center Technology
Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Codice articolo R09P-01452
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A Practical Guide to Call Center Technology
Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects. Codice articolo Y05A-03987
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Codice articolo G1578200946I4N00
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Codice articolo G1578200946I2N00
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: As New. Used book that is in almost brand-new condition. Codice articolo 52137469-6
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A Practical Guide to Call Center Technology
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Soft cover. Condizione: Fine. Shelf 1091 Clean and tight; 497pp; appears unread; Not a book club (BC)copy. No previous owner name, not ex library, not a remainder. Codice articolo 311643
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A Practical Guide to Call Center Technology
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Paperback. Condizione: Used: Very Good. Minor shelf/edge wear,spine has few light creases,binding tight.Contains few highlighted pages,still in very good shape. Codice articolo 37274-010613
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A Practical Guide to Call Center Technology
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paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_421807026
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A Practical Guide to Call Center Technology
Da: HPB-Emerald, Dallas, TX, U.S.A.
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paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_448394356
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