The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Brossura

Bodin, Madeline

 
9781578200955: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Brossura
ISBN 10: 1578200954 ISBN 13: 9781578200955
Casa editrice: Crc Press, 2002

Sinossi

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull?autore

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Crc Press
Data di pubblicazione
2002
Lingua
Inglese
ISBN 10 
1578200954
ISBN 13 
9781578200955
Rilegatura
Copertina flessibile
Numero edizione
3
Numero di pagine
232
Contatto del produttore
non disponibile
Persona responsabile
non disponibile

Altre edizioni note dello stesso titolo

9781138412330: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

Edizione in evidenza

ISBN 10:  1138412333 ISBN 13:  9781138412330
Casa editrice: CRC Press, 2017
Rilegato