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Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values—from each of four perspectives (financial, customer, internal process, and organizational readiness)—tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.
Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.
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Informazioni sugli autori
Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.
Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.
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Scorecards for Results A Guide
Editore:
Libraries Unlimited, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
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Da: SecondSale, Montgomery, IL, U.S.A.
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Condizione: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Codice articolo 00077969287
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Editore:
Bloomsbury Publishing USA, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
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Da: Better World Books: West, Reno, NV, U.S.A.
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Condizione: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 2717392-6
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Editore:
Bloomsbury Publishing USA, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
Antico o usato
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Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 2717392-6
Quantità: 1 disponibili
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Editore:
Bloomsbury Publishing USA, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
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Da: Better World Books: West, Reno, NV, U.S.A.
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Condizione: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 10405510-75
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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
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Condizione: New. Codice articolo ABLIING23Mar2811580084409
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Scorecards for Results
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Scorecards for Results
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PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9781591586982
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Scorecards for Results
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PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9781591586982
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Scorecards for Results
Print on DemandDa: Majestic Books, Hounslow, Regno Unito
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Condizione: New. Print on Demand pp. 112. Codice articolo 6641973
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Scorecards for Results (Paperback)
Editore:
Bloomsbury Publishing Plc, Englewood, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
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Da: Grand Eagle Retail, Mason, OH, U.S.A.
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Paperback. Condizione: new. Paperback. Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries? The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected valuesfrom each of four perspectives (financial, customer, internal process, and organizational readiness)tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community. A balanced Scorecard is a performance measurement tool popularized by Robert Kaplan and David Norton in a 1993 "Harvard Business Review" article and subsequently refined by them and others. This title not only explains the original model in terms librarians can relate to, but adapts it to better meet the needs of the library community. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9781591586982
Quantità: 1 disponibili