Change Request Management With Sap Solution Manager: Sap Essentials #59 - Rilegato

Friedrich, Matthias; Sternberg, Torsten

Rilegato

ISBN 10: 1592292615 ISBN 13: 9781592292615

Casa editrice: Sap Pr America, 2009

Riassunto

This Essentials guide provides a detailed overview of the functionality of SAP Solution Manager Change Request Management. It teaches administrators and change managers how to implement and configure this powerful tool. The implementation is covered in detail, followed by coverage of special extensions such as extended transport landscapes or CTS+. The book concludes with tips for an iterative introduction and for troubleshooting.

After reading this guide, administrators will be able to configure and implement the functionality, enhance it, and solve their Change Request Management problems.

Su questo libro

Informazioni sugli autori

Matthias Friedrich holds a degree in Information Management and started working for SAP SI AG in Dresden in 1998. Initially, he worked in the Global Support Center Austria in the areas of user administration and R/3 system security. He then went on to specialize in the Service Desk in SAP Solution Manager and was heavily involved in the creation of a service desk for application management. Change request management is another focus of Matthias’ work. Matthias is now with Bautzen IT.

Torsten Sternberg holds a degree in Economics and started working for SAP SI AG in Dresden in 2005. He works on both national and international projects as a trainer and consultant in the service desk and change request management areas. He was involved in the international roll-out of group-wide functionality, process analysis in the service provider scenario, and various implementations in the service desk and change request management areas. Torsten works now for Bautzen IT.

Dettagli dell?edizione

• Editore: Sap Pr America
• Data di pubblicazione: 2009
• Lingua: Inglese
• ISBN 10: 1592292615
• ISBN 13: 9781592292615
• Rilegatura: Copertina rigida
• Numero di pagine: 297
• Contatto del produttore: non disponibile