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Sinossi
Aligned with COBIT 4.1 and ITILv3 - Endorsed by itSMF International. This guide is aimed at providing specific guidance on how to use COBIT 4.1 when performing a particular role. It focuses on service managers, providing them with a better understanding of the need for IT governance and how to apply good practices in their specific roles and responsibilities. The guide facilitates easier use and adoption of COBIT and ITIL concepts and approaches, and encourages integration of COBIT with ITIL. Included are explanations on how to get started and combine COBIT and ITIL for successful service management. Core guidance is provided in the form of a table showing: * The key activities of a service manager organised by ITILv3 processes, * The corresponding COBIT 4.1 control objectives, * The corresponding ISO/IEC 20000 references, * Roles and responsibilities for a generic range of role players in the various processes. COBIT User Guide for Service Managers is applicable to any service provider, whether acting as an internal IT function or as a commercial vendor. The guidance is based on good practice and the practical experiences of industry experts. The structure of this guide has been based on COBIT’s key components of key controls, goals and metrics, roles and responsibility (RACI) charts, and maturity models. It also leverages ITGI’s COBIT mapping research of COBIT 4.1 with ITILv3.
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COBIT User Guide for Service Managers
Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Codice articolo V09N-00928
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