Crash Course in Dealing with Difficult Library Customers - Brossura

Mosley, Shelley Elizabeth

 
9781610692830: Crash Course in Dealing with Difficult Library Customers

Sinossi

Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.

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Informazioni sull?autore

Shelley E. Mosley is an author and retired library manager.

Dennis C. Tucker, PhD, is reference/adult programming librarian for the Margaret K. Troke Branch of the Stockton-San Joaquin County Public Library, Stockton, CA.

Sandra Van Winkle is a technical writer and an experienced grant writer. She is a contributor to What Do I Read Next?

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