Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication - Brossura

Demas, Amy

 
9781642251265: Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication
Brossura
ISBN 10: 1642251267 ISBN 13: 9781642251265
Casa editrice: Advantage Media Group, 2020

Sinossi

From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. … Implementing her time-tested methods will help build teamwork and reap big profits for your practice!—John K. McGill, CPA, MBA, JD, President of John K. McGill & Company, McGill & Hill Group… This book is an opportunity for us to gain some insights from [Amy’s] vast experience … as a consultant who has seen the good, the bad, and the ugly in numerous orthodontic practices.Sharing her experiences with us in the form of a book is a true blessing.—Dr. Dave Paquette, Paquette Orthodontics… [Amy] has always been forward thinking and persistent in ensuring processes are the best they can be. I am excited to see Amy sharing her knowledge through this book. She truly practices what she teaches, and everyone can benefit from her understanding of customer service and communication.—Amy Schmidt, President of Ortho2

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Informazioni sull?autore

AMY DEMAS brings a unique combination of practice management experience, career business success, leadership, and creative thinking to the challenges of maximizing effective communication for front office teams. She holds a BS in Mechanical Engineering and an MBA. She has earned multiple Toastmasters awards for her speaker evaluation skills. Amy draws upon her propensity for process design when creating her programs—earning her over fifty-six US patents while working for Bank of America.

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Editore
Advantage Media Group
Data di pubblicazione
2020
Lingua
Inglese
ISBN 10 
1642251267
ISBN 13 
9781642251265
Rilegatura
Copertina flessibile
Numero di pagine
132
Contatto del produttore
non disponibile
Persona responsabile
Simon and Schuster Netherlands BV
info@simonandschuster.nl

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