The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience - Rilegato

Kannan, P. V.; Bernoff, Josh

 
9781643072401: The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience
Rilegato
ISBN 10: 1643072404 ISBN 13: 9781643072401
Casa editrice: Amplify, 2019

Sinossi

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or od a chat window that the company would use what it knew about you to anticipate your needs?
We are on the verge of a future just like that.
The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

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Editore
Amplify
Data di pubblicazione
2019
Lingua
Inglese
ISBN 10 
1643072404
ISBN 13 
9781643072401
Rilegatura
Copertina rigida
Numero di pagine
240
Contatto del produttore
non disponibile
Persona responsabile
non disponibile