IT Service Management Foundation Practice Questions: For ITIL Foundation Exam candidates - Brossura

Gannon, Tony; Mann, Steve; Mear, Nigel

Brossura

ISBN 10: 1780171145 ISBN 13: 9781780171142

Casa editrice: BCS, The Chartered Institute for IT, 2012

Riassunto

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

Su questo libro

L'autore

The authors have 80 years' combined experience of IT Service Management. Steve Mann is chair of the ISEB ITIL Foundation Question Examination Board. Nigel Mear is an accredited ITIL trainer, ISEB examiner, and an accomplished ITSM consultant. Tony Gannon is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions.

Dettagli dell'edizione

• Editore: BCS, The Chartered Institute for IT
• Data di pubblicazione: 2012
• Lingua: Inglese
• ISBN 10: 1780171145
• ISBN 13: 9781780171142
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 100
• Redattore: Mann Steve
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile