Configuration Management: Expert guidance for IT service managers and practitioners - Brossura

Lacy, Shirley; Norfolk, David

Brossura

ISBN 10: 1780172281 ISBN 13: 9781780172286

Casa editrice: BCS, The Chartered Institute for IT, 2014

Riassunto

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also for technology-savvy business managers who need to use automated business services. The revised edition is updated to reflect latest IT service management practice.

Su questo libro

Recensione

A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes. --Krikor Maroukian Printec S.A.

L'autore

Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is also the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. David Norfolk has worked in database administration; development methods and standards; internal control; network management; operations research; and banking. He is a journalist and an industry analyst with Bloor Research.

Dettagli dell'edizione

• Editore: BCS, The Chartered Institute for IT
• Data di pubblicazione: 2014
• Lingua: Inglese
• ISBN 10: 1780172281
• ISBN 13: 9781780172286
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 160
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile