Problem Management: An implementation guide for the real world - Brossura

Hall, Michael G.

 
9781780172415: Problem Management: An implementation guide for the real world
Brossura
ISBN 10: 1780172419 ISBN 13: 9781780172415
Casa editrice: BCS, The Chartered Institute for IT, 2014

Sinossi

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull?autore

Michael Hall has over 25 years' experience in IT, developing and leading teams, managing change programmes and implementing service management. A specialist in service operations, he implemented problem management as a global function at Deutsche Bank. He is a Chartered IT Professional (CITP) in Service Management.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
BCS, The Chartered Institute for IT
Data di pubblicazione
2014
Lingua
Inglese
ISBN 10 
1780172419
ISBN 13 
9781780172415
Rilegatura
Copertina flessibile
Numero di pagine
189
Contatto del produttore
non disponibile
Persona responsabile
gpsr@libri.de
gpsr@libri.de

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