LEAN SERVICE: A Practical Guide for SME Owner/Managers - Brossura

Keegan, Richard; O'Kelly, Eddie

 
9781781191774: LEAN SERVICE: A Practical Guide for SME Owner/Managers
Brossura
ISBN 10: 1781191778 ISBN 13: 9781781191774
Casa editrice: Oak Tree Press, 2015

Sinossi

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

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Editore
Oak Tree Press
Data di pubblicazione
2015
Lingua
Inglese
ISBN 10 
1781191778
ISBN 13 
9781781191774
Rilegatura
Copertina flessibile
Numero di pagine
258
Contatto del produttore
non disponibile
Persona responsabile
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
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Germania