Sinossi
This book gathers the results of several years of analyzing knowledge management system (KMS) implementations and the experiences of leading organizations in the Silicon Valley to provide a practical guide on key strategic, technical, and economic aspects of knowledge management system implementation. It offers a comprehensive and methodological approach to support managers in their implementation of KMS, and is intended to equip current and future managers with the necessary knowledge and skill to lead their organizations towards a successful knowledge management system. The author goes beyond the implementation process and offers suggestions on how to deal with KMS through the maturity process, as well as how to evaluate the achievements of KMS implementation. These issues are illustrated in a series of case studies from leading organizations in the Silicon Valley, including Hewlett Packard, IBM, Cisco, Protiviti, and Wilson Sonsini Goodrich & Rosati.
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Informazioni sull?autore
Hind Benbya is Associate Professor of Information Systems in GSCM-Montpellier Business School, France, and Visiting Scholar at the University of California Los Angeles (UCLA) Anderson Business School.
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