Library Performance and Service Competition: Developing Strategic Responses - Brossura

White, Larry Nash

Brossura

ISBN 10: 1843343142 ISBN 13: 9781843343141

Casa editrice: Chandos Publishing, 2008

Riassunto

A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment.

Su questo libro

Informazioni sull?autore

Larry Nash White is an Assistant Professor in the Department of Library Science and Instructional Technology at East Carolina University, North Carolina.

Dettagli dell?edizione

• Editore: Chandos Publishing
• Data di pubblicazione: 2008
• Lingua: Inglese
• ISBN 10: 1843343142
• ISBN 13: 9781843343141
• Rilegatura: Copertina flessibile
• Numero di pagine: 152
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile