How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work - Brossura

Fairweather, Alan

Brossura

ISBN 10: 1845283910 ISBN 13: 9781845283919

Casa editrice: How To Books, 2010

Riassunto

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: *Defuse and deal with difficult customers, both on the phone and face to face *Manage problems with colleagues in the workplace *Handle difficult day-to-day interactions with any of the people we come into contact with at work *Identify and manage behaviours which can turn a person into a 'problem' *Improve necessary listening and communication skills *Use the 6 step Programs of Behaviour to build better relationships *Increase self-confidence and develop rapport building skills *Use the 6 step Strategies for Success to produce effective outcomes.

Su questo libro

L'autore

Alan Fairweather, The Motivation Doctor, spent a total of 23 years in sales, customer service and management. He worked in six different sales organisations as a Sales Engineer, Training Manager and Sales Manager. For the past eighteen years he has been running his own business as an international speaker in Asia, Europe, the US and the UK. Alan is also the author of How to Manage Difficult People and How to Be a Motivational Manager.

Dettagli dell?edizione

• Editore: How To Books
• Data di pubblicazione: 2010
• ISBN 10: 1845283910
• ISBN 13: 9781845283919
• Rilegatura: Copertina flessibile
• Lingua: Inglese
• Numero di pagine: 208