Practical It Service Management: A Concise Guide for Busy Executives 2nd Edition - Brossura

Thejendra B. S.

Brossura

ISBN 10: 1849285462 ISBN 13: 9781849285469

Casa editrice: It Governance Pub, 2014

Riassunto

This beginner’s book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained concisely, with very few answers extending beyond a page. Practical and real-life examples with a little bit of humour are used throughout. This self-help book is designed to be a small stepping stone to the official books on ITIL published by OGC.

Su questo libro

Informazioni sull?autore

Thejendra BS is the IT manager for a software development firm in Bangalore, and has over 17 years of experience in IT. Besides working in India, his career has also taken him to Saudi Arabia, Dubai, Bahrain and Australia. He has dealt with customers in many different areas of business, and has written many articles for websites such as techrepublic.com and geekleaders.com.

Dalla quarta di copertina

How can you ensure that IT problems do not damage your business?
With the influence of technology growing rapidly in all business functions, getting to grips with IT service management is now crucial for achieving business objectives. It is not enough for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals.

IT service management questions answered
Written in a friendly question-and-answer format, this book explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL^®2011).

Learn how ITIL can help you to:

• protect your company s reputation by fixing issues quickly
• safeguard vital information and recover from IT setbacks
• apply the principles of IT service management in a structured way to boost business efficiency

Read this book to see how ITIL can help your IT function support business goals.

Dettagli dell'edizione

• Editore: It Governance Pub
• Data di pubblicazione: 2014
• Lingua: Inglese
• ISBN 10: 1849285462
• ISBN 13: 9781849285469
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 294
• Contatto del produttore: non disponibile
• Persona responsabile: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Germania