SIAM / MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management - Brossura

Clifford, David

 
9781849288514: SIAM / MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
Brossura
ISBN 10: 1849288518 ISBN 13: 9781849288514
Casa editrice: It Governance Ltd, 2016

Sinossi

In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit.

SIAM/MSI An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains:

  • the merits of a multi-sourced approach to outsourcing service towers
  • the benefits of multi-sourcing contracts with service providers for specified towers
  • how to align multi-sourced services
  • the challenges of using a multi-sourced model
  • how to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)
  • the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of each
  • aggregating service-level performance
  • a multi-sourcing RFP approach, taking into account structural, operational and governance requirements.

If youre thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull?autore

David Clifford is a director of Pace Harmon, an international advisory firm headquartered in the USA. He has contributed to a number of publications about IT service management, writing about ITIL®, service agreements, and international standards. He also initiated and contributed to the development, and assisted with the promotion, of EXIN’s IT Service Management qualification program based on ISO/IEC 20000. He is currently Chair of the BSi committee on IT governance (ISO/IEC 38500) and contributes to the development of the IT service management standard ISO/IEC 20000 and BPO for IT enabled services (ISO/IEC 30105).

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
It Governance Ltd
Data di pubblicazione
2016
Lingua
Inglese
ISBN 10 
1849288518
ISBN 13 
9781849288514
Rilegatura
Copertina flessibile
Numero di pagine
58
Contatto del produttore
non disponibile
Persona responsabile
non disponibile