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The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
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Recensione
The book is a step-by-step guide to the process of IT outsourcing. It assumes a standing start, so the history lesson comes first. For example, EDS was doing it 40 years ago. There is a thoughtful debate on the arguments for and against outsourcing before a study of the objectives and how to find and measure your service provider. The main strength of this book is the quality of the case studies and examples. The author comments on real-life situations and creates a sense of inclusion. She has clearly seen many technology projects outsourced in various ways and her comments are from the real world of IT management, not an ivy-clad business school. This is a very useful book for any manager thinking about outsourcing or anyone who wants to improve an existing relationship. The comments on project risk and delivery failures are direct, and ensure the book does not sell outsourcing as a panacea for broken systems. It is an authoritative guide to the process of IT outsourcing and I strongly recommend it. --Mark Kobayashi-Hillary MBCS - 'Computer Bulletin', May 2004 (Book of the month)
Contenuti
Introduction to Outsourcing The Case For and Against Outsourcing Objectives and Parameters for Outsourced Services Choosing a Service Provider Managing Performance Measuring Performance Risks and Controls When Outsourcing Fails to Deliver ASPs, WASPs and the Future of Outsourcing
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