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Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the organisation (2) identify and understand customers' REAL needs (3) get their teams always to go "the extra inch" and (4) establish a true measure of the results. The system has already been tried and tested in a number of organisations with great results. In the words of Guy Insull, founder and MD of The Champions Club, it is is "an amazingly simple yet powerful system"; Neil Robertson, CEO of The British Institute of Innkeeping, describes it as "a real breakthrough"; and author Richard Denny says it is "the best material on customer care that I have ever come across".
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Great or Poor: A Simple System to Deliver Excellent Customer Experiences
Editore:
Management Books 2000 Ltd 02/11/2011, 2011
ISBN 10: 1852526939
ISBN 13: 9781852526931
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Da: Bahamut Media, Reading, Regno Unito
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Paperback. Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9781852526931
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Great or Poor : A Simple System to Deliver Excellent Customer Experiences
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Condizione: New. Codice articolo 12823439-n
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Great or Poor
Editore:
Management Books 2000 Ltd, GB, 2011
ISBN 10: 1852526939
ISBN 13: 9781852526931
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Paperback. Condizione: New. Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the organisation (2) identify and understand customers' REAL needs (3) get their teams always to go "the extra inch" and (4) establish a true measure of the results. The system has already been tried and tested in a number of organisations with great results. In the words of Guy Insull, founder and MD of The Champions Club, it is is "an amazingly simple yet powerful system"; Neil Robertson, CEO of The British Institute of Innkeeping, describes it as "a real breakthrough"; and author Richard Denny says it is "the best material on customer care that I have ever come across". Codice articolo LU-9781852526931
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Great or Poor
Da: PBShop.store US, Wood Dale, IL, U.S.A.
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PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo BD-9781852526931
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Great or Poor: A Simple System to Deliver Excellent Customer Experiences
Editore:
Management Books 2000 Ltd 2011-11-02, 2011
ISBN 10: 1852526939
ISBN 13: 9781852526931
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Da: Chiron Media, Wallingford, Regno Unito
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Paperback. Condizione: New. Brand new book, sourced directly from publisher. Dispatch time is 4-5 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice articolo 6666-CBS-9781852526931
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Great or Poor : A Simple System to Deliver Excellent Customer Experiences
Editore:
Management Books 2000 Ltd, 2011
ISBN 10: 1852526939
ISBN 13: 9781852526931
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Da: GreatBookPrices, Columbia, MD, U.S.A.
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Condizione: As New. Unread book in perfect condition. Codice articolo 12823439
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Great or Poor (Paperback)
Editore:
Management Books 2000 Ltd, Cirencester, 2011
ISBN 10: 1852526939
ISBN 13: 9781852526931
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Da: Grand Eagle Retail, Bensenville, IL, U.S.A.
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Paperback. Condizione: new. Paperback. Great or Poor is a powerful and proven system to deliver excellent customer experiences in any organisation. Based around four key principles, the book shows readers how to (1) establish a genuine customer-focused mission which is embraced throughout the organisation (2) identify and understand customers' REAL needs (3) get their teams always to go "the extra inch" and (4) establish a true measure of the results. The system has already been tried and tested in a number of organisations with great results. In the words of Guy Insull, founder and MD of The Champions Club, it is is "an amazingly simple yet powerful system"; Neil Robertson, CEO of The British Institute of Innkeeping, describes it as "a real breakthrough"; and author Richard Denny says it is "the best material on customer care that I have ever come across". Great or Poor is a simple and effective system to help you consistently deliver excellent customer experiences, throughout your organisation each day, every day no matter what your position. Author and consultant Guy Arnold explains how the system can work in any customer-oriented organisation. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9781852526931
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Great or Poor
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PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000. Codice articolo BD-9781852526931
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Great or Poor: A Simple System to Deliver Excellent Customer Experiences
Da: Brook Bookstore On Demand, Napoli, NA, Italia
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Condizione: new. Codice articolo JTOYBAHQC6
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Great or Poor: A Simple System to Deliver Excellent Customer Experiences
Da: Revaluation Books, Exeter, Regno Unito
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Paperback. Condizione: Brand New. 200 pages. 8.11x5.83x0.71 inches. In Stock. Codice articolo __1852526939
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