Articoli correlati a Tech Set Volumes 11-20: IM and SMS Reference Services...

Tech Set Volumes 11-20: IM and SMS Reference Services for Libraries: 19 (The Tech Set) - Brossura

Bielskas, Amanda

 
9781856048446: Tech Set Volumes 11-20: IM and SMS Reference Services for Libraries: 19 (The Tech Set)

Sinossi

This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training programme for librarians and how to build an internship program to expand the service.
The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service.
Part of the award-winning TECH SET series, this highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.

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