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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Brossura
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David Freemantle is one of the world's leading experts in customer service, leadership, and business management. In this new and innovative book, Freemantle explodes the conventional wisdom that competitive advantage can be obtained by relying on conventional systems when dealing with customers. Freemantle has studied successful companies from all over the world in an attempt to discover how they achieve their competitive advantage. From his research a distinctive pattern of behavior emerged. As well as the effective delivery of value for money products and services, successful companies added emotional value, or e-value, to their dealings with customers. Freemantle shows that in a situation with two companies offering equivalent products and prices, the one using e-value received more customers.
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Informazioni sull?autore
Dr. David Freemantle wrote his first book, the bestselling Superboss, in 1984 following a successful career on the board of a major airline. He founded his own consulting business, Superboss Ltd, based in the UK, which specializes in people management, motivation, customer service, and business planning. He spends much of his time running seminars around the world, has gained a reputation as a thought-provoking and stimulating speaker on the international lecture circuit, and is also the author of The Buzz and The Biz. Learn more at www.superboss.co.uk.
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- EditoreNicholas Brealey Pub
- Data di pubblicazione2000
- ISBN 10 1857882067
- ISBN 13 9781857882063
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero di pagine288
- Contatto del produttorenon disponibile
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Editore:
Nicholas Brealey Publishing, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
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Paperback. Condizione: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Codice articolo CHL9988804
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What Customers Like about You : Adding Emotional Value
Editore:
Brealey Publishing, Nicholas, 1999
ISBN 10: 1857882067
ISBN 13: 9781857882063
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage Freemantle, David
Da: Librairie Parrêsia, Figeac, Francia
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Condizione: Used: Good. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° broché, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA5]. Codice articolo 1220S31LQ2H
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
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Nicholas Brealey Publishing 13/05/2004, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
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Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9781857882063
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Editore:
Nicholas Brealey Publishing 13/05/2004, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
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Da: Bahamut Media, Reading, Regno Unito
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Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9781857882063
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What Customers Like About You
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Condizione: Très bon. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° cartonné, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA6]. Codice articolo EI-0V3X-UTKY
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What Customers Like About You
Da: La bataille des livres, Pradinas, Francia
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Condizione: Très bon. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° broché, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA6]. Codice articolo LZ-SHVG-NGYS
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What Customers Like about You: Adding Emotional Value for Service Excellence and Competitive Advantage
Editore:
Nicholas Brealey Publishing, 1999
ISBN 10: 1857882067
ISBN 13: 9781857882063
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Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.05. Codice articolo G1857882067I4N00
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Foto dell'editore
What Customers Like about You: Adding Emotional Value for Service Excellence and Competitive Advantage
Editore:
Nicholas Brealey Publishing, 1999
ISBN 10: 1857882067
ISBN 13: 9781857882063
Antico o usato
Paperback
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.05. Codice articolo G1857882067I3N00
Quantità: 1 disponibili