Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction - Brossura

Chang, Richard Y.; Kelly, P. Keith

Brossura

ISBN 10: 1883553040 ISBN 13: 9781883553043

Casa editrice: Chang Assoc, 1991

Riassunto

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

Su questo libro

L'autore

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc. a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Product Description

Book by Chang Richard Y Kelly P Keith

Dettagli dell'edizione

• Editore: Chang Assoc
• Data di pubblicazione: 1991
• Lingua: Inglese
• ISBN 10: 1883553040
• ISBN 13: 9781883553043
• Rilegatura: Copertina flessibile
• Numero di pagine: 104
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile