RealityCharting is a new way of thinking that goes far beyond the traditional root cause analysis problem-solving processes. It provides structure to each stakeholder's reality, thus creating a common reality that all can buy into. In this companion book to the RealityCharting software, you will not only discover a simple process that defines the structure of causation, you will find links to online interactive exercises and training that help you better understand the process. What took days in a classroom can now be learned in a matter of hours. The RealityCharting process and software easily facilitates creating a common reality from the input of all stakeholders and thus minimizes the normal conflict and power politics found in conventional root cause analysis processes. Available in six languages, the RealityCharting software easily supports global operations and should be used to document the causes of your successes.
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Dean L. Gano is president of Apollonian Publications, LLC, which is dedicated to helping others become the best event-based problem solvers they can be by providing highly effective problem-solving tools in the form of books, online learning, and computer software. He brings more than forty years of experience in process industries, power plants, and computer software development to this endeavor. He started his incident investigation work and subsequent fascination with problem solving while working on solutions to the incident at the Three-Mile Island Nuclear Power Station in the late 1970s. He holds Bachelor of Science degrees in mechanical engineering and general science, was formerly certified as a nuclear reactor operator, and is a Vietnam veteran. He is a senior member of the American Society for Quality and the American Society of Safety Engineers.
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